Customer Grievance

 

1. Registration of Complaints:

  1. Customers can reach us on

    ii.        9355668010

2. Escalations can be shared at :

  1. cakeinzy@gmail.com ().
  2. write to us at:
  3. Through cakenrusk@gmail.com using contact us.

3. Timeline for responding/resolving complaints

  1. Normal cases : 7 working days.
  2. Fraud cases, Legal cases and cases which need retrieval of documents and exceptionally old records : 15 working days.
  3. Cases involving third party : 30 working days.